Return & Refund Policy
At canecorsopuppies.ltd, we take great pride in providing healthy, well-socialized pets to loving homes. Due to the nature of live animal sales, we have specific guidelines regarding returns and refunds to ensure the health, safety, and well-being of all pets.
1. All Sales Are Final
Once a pet is purchased and delivered, the sale is considered final. Due to the stress of rehoming, we do not accept returns unless under exceptional circumstances outlined below.
2. Health Guarantee & Return Eligibility
We stand behind the health of every pet we sell. If your pet experiences a serious health issue due to a genetic defect or pre-existing medical condition, we offer the following:
✅ Health Guarantee – Our pets come with a [X]-day health guarantee (refer to your specific guarantee period).
✅ Veterinary Verification – Any health claims must be verified by a licensed veterinarian within [X] days of delivery.
✅ Replacement or Refund – If a pet is found to have a life-threatening genetic condition, we offer a replacement pet or partial refund, subject to veterinary confirmation.
📢 Note: Minor illnesses (e.g., colds, mild infections) that are treatable do not qualify for a refund or return.
3. Return Conditions
We may consider a return under the following circumstances:
🚫 Change of Mind: We do not accept returns due to a change of heart or personal reasons. Please ensure you are fully prepared for pet ownership before purchasing.
🚫 Allergic Reactions: We do not accept returns due to allergies. Please check for pet allergies in your household before purchasing.
✅ Misrepresentation: If you received the wrong pet or the pet does not match the description, contact us within 24 hours of delivery for resolution.
4. How to Request a Return or Refund
If you believe your pet qualifies for a return or refund, follow these steps:
1️⃣ Contact Us within the eligible return window at [Your Email] or [Your Phone Number].
2️⃣ Provide Proof: Submit veterinary records, pictures, and a detailed explanation of the issue.
3️⃣ Wait for Approval: Our team will review your claim within [X] business days and provide the next steps.
5. No Returns for Improper Care or Neglect
We do not accept returns if a pet experiences health issues due to:
🚫 Improper diet or neglect
🚫 Accidental injuries
🚫 Exposure to contagious diseases after adoption
6. Shipping & Return Costs
If a return is approved:
✔️ Buyer is responsible for all return shipping costs.
✔️ We will assist in arranging safe transport for the pet.
✔️ Refunds (if applicable) will be processed within [X] business days after receiving the pet.